Returns & Exchanges
TOTEME offers a 14-day return policy for all items, provided they are returned in their original condition with all tags and packaging intact. We strive to make the return process as seamless as the initial shopping experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original designer packaging and secure them inside the shipping box, ensuring the pre-paid return label is clearly visible on the outside.
Schedule a Collection
Arrange a complimentary courier pick-up through our portal or drop off your package at the nearest authorized shipping point.
Receive Your Refund
Once our studio inspects and approves the returned items, your refund will be processed to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing